รายละเอียดงาน•Working as shift rotation
•Responsible for monitoring networking systems, networking devices, on LAN/WAN scope
•Responsible for handling first tier troubleshooting issues focus on LAN/WAN scope.
•Configuration and troubleshooting of network device based on Cisco in LAN/WAN environment.
•Support customer requests the were defined in team scope of work, following service level agreemen
•Responsible in own case, follow up status and keep tracking until the incident was closed
•Provide report to customer and supervisor upon requests.