รายละเอียดงาน- Managing and maintaining network and cloud infrastructure for clients, ensuring seamless
- Operation, high availability, and rapid resolution of issues.
- Monitoring and responding to network and cloud service incidents, with expertise in troubleshooting.
- Escalation management, and client interaction.
- Receive and Response to customer issue or problem.
- Logging, follow up and tracking the details of Customer Requests and problems.
- Identify the types, categories, severity and urgency of the case.
- Route customer cases to proper teams to follow up and handle (both internal and external).
- Including tracking the status of cases until closure.
- Provide technical phone support to customers.
- Provide remote support and/or remote maintenance to Data Center and customers.
- Provide reports to customers upon requests.
- Maintain and/or Update customer information in the customer database.
- Perform routine operation and maintenance for Data Center and customers.
**Good Command of English**
(สามารถสื่อสารภาษาอังกฤษได้)
คุณสมบัติผู้สมัคร - Male/Female, Age not over 40
- Bachelor's degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
- 3-7years experience in direct IT/Network/Engineering Technical support.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Willingness to work in shifts and provide on-call support as needed.
- Experience with cloud platforms (AWS, Azure, GCP) and related networking services.
- Understanding of networking protocols (TCP/IP, BGP, OSPF, etc.).MS Office
- Proficiency with monitoring tools (e.g., SolarWinds, Nagios, Datadog) and incident response systems.
- Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Good command of English. (preferred)
- Contract 1 Year. (Renewable)
วิธีการสมัคร- ทาง E-mail
- สมัครผ่านปุ่ม Apply now ของ JobThai
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แขวงนวลจันทร์ เขตบึงกุ่ม กรุงเทพมหานคร 10230
สถานที่ปฏิบัติงานAP Tower Lasalle 88 Lasalle 58 Alley, เขตบางนา กรุงเทพมหานคร 10260
แขวงบางนาใต้ เขตบางนา กรุงเทพมหานคร