รายละเอียดงาน• Provide monitoring and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
• Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently.
• Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info.
• Maintain reasonable discipline and decorum in the Help Desk area.
• Perform other functions or projects, which may be assigned by upper level.
• Shift work
(Morning shift: 7.00-16.00
Afternoon shift: 15.00-24.00
Night shift: 23.00-8.00)