รายละเอียดงาน- Leading, consultation and supervised staff for troubleshooting.
- Problem review, problem prevention and consultation (Ad-hoc meeting with customer).
- Have familiar with enterprise network and service monitoring tools.
- Configuration maintain various network and security device (e.g. Cisco, Palo-auto, VPN, QOS Dynamic Routing).
- Provide support/troubleshooting to resolve issue.
- Dealing with escalated network support issue