รายละเอียดงาน- Providing administrative support as needed.
- Monitoring daily activity in IT Service Management areas (Depended on areas).
- Monitoring servers/clusters.
- Track and follow up to ensure no overdue tickets (incident & Change)
- Assisting in development of service report and procedure documents.
- Conducting analyses, as required, to support and document Service Manager operations.
- Running metric reports on a daily / weekly / monthly basis
- Assist system engineer to proceed update in ITSM tools.
- Communicating with key stakeholders to ensure their needs are resolved in timely manage.
- Provide report.