รายละเอียดงานResponsibilities:
Monitor and actively steer Shipments
- Effectively and efficiently execute the operation of assigned shipments, including monitoring, handling, control and reporting in the relevant IT systems
- Enter data into the relevant IT systems, incl. Manifesting, Weight & Balance entries etc.
- Trouble-shoot in case of irregularities (late shipments, lost shipments), incl. contacting various airline stations and transport, clearing and handling partners world-wide
- Actively trace missing cargo
- Pro-actively inform customers in case of irregularities
- Timely obtain /transmit accurate shipping documents from/to customers and all concerned parties to complete assigned tasked
- Actively monitor, track and follow up to make sure all shipments complete as planned.
- Handle all associated e-mail and phone communication
Provide Customer Service and ensure associated Operations
- Provide customer service, obtaining requests, working out transport solutions (routings, partners, feasibility, cost,…) and quote to the customer
- Ensure that shipments are carried out in accordance with all applicable laws and regulations
- Ensure order fulfillment, establishing the transport plan, booking and monitoring the shipments, ensuring Proof-pf-Delivery and initiating the billing to the Customer
- Provide service recovery in case when initial agreed TOA is endangered, taking measures to recover the shipment as good as possible
- Manage customer complaints and monetary claims
Perform General Service Tasks
- Actively communicate internally based on mails, calls and messages from customers, handling departments
- Actively answer and follow up external mails, telephone calls and messages
- Document customer contact and -feedback
- Assist in billing documentation when necessary
- In event that the circumstances require tasks which are not listed above, highlight this to the superior
- Any other task reasonably assigned by the superior
ติดต่อKhun Salilporn
Lufthansa Services (Thailand) Ltd.
999 อาคารคอนคอร์ส เอ4-091เอ หมู่ที่ 1 ถนน บางนา-ตราด กม.15
ตำบลราชาเทวะ อำเภอบางพลี จังหวัดสมุทรปราการ 10540