รายละเอียดงาน• Control, oversee, and follow up daily assignments of the department to follow the work process targeted
• Communicate with agents to provide essential information (product & knowledge)
• Guideline & recommend work process and resolve the problem for smoothly working
• Evaluate, control, and oversee the performance of the agents • Control & manage overall agent performance
• Update, follow-up, and develop new knowledge to develop working processes for more efficiency