รายละเอียดงาน-Required Customer Service Skill.
Responsible for transportation, cross-border, customs clearance process, and regulations.
-Handle booking process via system, Coordinate with customer to confirm shipping documents, corrections, amendments, and issuance of final documentations include with PRE-ALERTS.
-Handle customer complaints and assist in handling daily communications and correspondence to external customers.
-Monitor shipments and provide customers with situation updates and resolve any logistical issues or delays that may arise during transportation.
-Collaborate with the operations team to ensure smooth and timely cargo shipments. Also coordinate with all internal parties eg. Marketing, Billing and Trucking team etc.
-Cultivate and maintain strong relationships with existing clients. Include with monitor client satisfaction and work to ensure high levels of service quality.
-Address client inquiries, concerns, and issues in a timely and effective manner.
-Ensure compliance with all company policies and industry regulations.
-As assigned by Customer Service Manager/Business Development Manager.
-Ability to build and maintain relationships with clients and internal team members.
ติดต่อคุณสุวรรณี ตวนกู
บริษัท โอเวอร์แลนด์ โทเทิล โลจิสติกส์ (ประเทศไทย) จำกัด
294/33 (โครงการอาร์เคออฟฟิศปาร์ค) ซอยพัฒนาชนบท 1 ถนนเลียบมอเตอร์เวย์-ร่มเกล้า
แขวงคลองสามประเวศ เขตลาดกระบัง กรุงเทพมหานคร 10520