รายละเอียดงานKey responsibilities include:
- Manage and develop customer service team members.
- Monitors service performance and department productivity ensuring operations meet KPI.
- Guide team in handling customer complaint and lead by example.
- Handle employees appraisal, employees' performance and set individual development plan for staff needed improvement.
- Develop relationship with agents, suppliers, customers.
- Set a strong culture of ownership, problem solving & customer centricity within the organization.
Qualifications:
- 8+ years of customer success or customer operations in logistics & supply chain industry.
- Have prior experience of managing teams.
- Good communication, leadership, coaching and interpersonal skills.
- Good written and spoken of English.
- Previous experience in pricing or sales would be advantage.