รายละเอียดงานTo provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers
To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
Prepare Corrective & Preventive Action & Non – conformance Service
To monitor KPI and assure that committed KPI’s are met to customer satisfaction
Identify, Prepare and roll out Improvement Plan to close operational gaps
To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments
To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
Following up on Track & Trace report and support data to customer
Any special assignment by superior