รายละเอียดงานResponsibility:
• Issue Resolution: Identify customer needs and problems, providing effective solutions and support. Escalate complex issues to the appropriate department when necessary.
• Log information regarding service requests and customer-reported issues, tracking the progress of resolutions to ensure all problems are addressed.
• Record all user’s requests and response in defined time. Follow-Up: Conduct follow-up to ensure all problems are solved.
• Training and Development: Participate in training programs to stay updated on services, policies, and best practices. Share knowledge with team members to enhance overall performance.
• Team Collaboration: Work collaboratively with team members and other departments to improve service delivery and address customer concerns effectively.