รายละเอียดงานResponsibilities:
1.User Relationship Management:
- Develop and implement strategies to improve user engagement, satisfaction, and retention.
- Build and maintain strong relationships with users through personalized communication and
tailored marketing efforts.
2.Customer Insights and Analysis:
- Collect and analyze user data to gain insights into behavior, preferences, and needs.
- Segment user base for targeted marketing campaigns and personalized interactions.
- Provide regular reports and insights to management to support decision-making and strategy
development.
3.Campaign Planning and Execution:
- Design and execute user-focused marketing campaigns to drive engagement and loyalty.
- Monitor campaign performance, analyze results, and make data-driven adjustments to improve
effectiveness.
4.Customer Experience Enhancement:
- Identify opportunities to enhance the user experience across all touch points.
- Collaborate with cross-functional teams to implement improvements based on user feedback and
insights.
5. CRM System Management:
- Administer and optimize the CRM system to support user relationship management activities.
- Ensure data accuracy and integrity within the CRM system.
6. User Support and Engagement:
- Serve as a point of contact for user inquiries and concerns, ensuring timely and effective resolution.
- Develop and maintain user support resources, including FAQs, guides, and tutorials.
7.Collaboration and Communication:
- Work closely with marketing, sales, and customer service teams to ensure a cohesive approach to
user relationship management.
- Communicate user insights and feedback to relevant teams to inform product and service
development.
8.Perform any other duties as assigned.
ติดต่อHR Department
Changan Auto Southeast Asia Co., Ltd.
เลขที่ 9 อาคารจี ทาวเวอร์ ชั้น 22 (ฝั่ง North Wings)
แขวงห้วยขวาง เขตห้วยขวาง กรุงเทพมหานคร 10310