รายละเอียดงาน- Provide application and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
- Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently.
- Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info.
- Maintain reasonable discipline and decorum in the Help Desk area.
- Perform other functions or projects, which may be assigned by upper level.