รายละเอียดงานKey Responsibilities: Concierge
• Customer Service: Greet and assist residents, tenants, and visitors with a friendly and professional demeanor. Handle inquiries, provide information about the property and local area, and assist with any special requests.
• Front Desk Management: Oversee the front desk, ensuring it is well-organized and operates smoothly. Manage incoming calls, emails, and face-to-face inquiries.
• Security and Access Control: Monitor and manage access to the property, ensuring that only authorized persons enter the premises. Report any suspicious activities to security or management.
• Resident/Tenant Relations: Act as the main point of contact for residents and tenants, addressing concerns, coordinating maintenance requests, and facilitating communication with property management.
• Event Coordination: Assist in organizing and coordinating events and activities for residents or tenants, such as community gatherings, holiday events, or property tours.
• Package and Mail Management: Receive, log, and notify residents/tenants of deliveries. Ensure that packages and mail are stored securely until collected.
• Maintenance Coordination: Work closely with the maintenance team to schedule repairs, address urgent issues, and follow up on outstanding work orders.
• Property Presentation: Ensure that common areas, including the lobby and reception area, are clean, well-maintained, and presentable at all times.
• Emergency Response: Respond to emergencies and coordinate with the appropriate emergency services. Assist in the implementation of emergency procedures.
•Administrative Support: Maintain records, prepare reports, and assist with administrative tasks as required by the property management team.