รายละเอียดงาน•Provide first-level technical support and troubleshooting for incoming queries and issues related to computer systems and software, including Office 2010 and Office365, Windows 10,11, Azure AD, hardware (desktops, laptops, printers), and UN Enterprise applications.
•Able to perform hardware basic investigation and fixing (if possible)
•Manage and provide support on IT service requests, ensuring timely and effective resolution of issues meet standard KPI.
•Handle routine, weekly, and Knowledge Management (KM) reports to ensure comprehensive monitoring and reporting of IT support activities.
•Collaborate with other IT teams to escalate and resolve complex technical issues.
•Maintain accurate records of all support activities and communication in the IT helpdesk ticketing system and related IT administrative tasks.
•Keep abreast of the latest technologies and industry trends to provide proactive solutions and continuous improvement in IT support services.
•Assist in the development and implementation of IT policies and procedures.
•Collaborate with end-users to provide training and guidance on IT-related topics.