รายละเอียดงาน1. Client Relationship Management
- Build and maintain strong, long-lasting relationships with key accounts.
- Serve as the primary point of contact for key clients.
- Understand the client's business, goals, and challenges to offer tailored solutions.
2. Strategic Planning and Execution
- Develop strategic account plans to achieve sales targets and expand the company’s footprint within the account.
- Identify opportunities for upselling and cross-selling products and services.
- Conduct regular business reviews with clients to discuss performance, challenges, and opportunities.
3. Customer Satisfaction and Retention
- Ensure high levels of client satisfaction by addressing concerns and providing timely solutions.
- Monitor and analyze client feedback to improve products and services.
4. Internal Coordination
- Collaborate with internal teams (e.g., product development, marketing, customer service) to ensure client needs are met.
- Communicate client requirements and feedback to relevant departments to drive continuous improvement.
5. Market and Industry Knowledge
- Stay updated on industry trends, market conditions, and competitor activities.
- Provide insights and recommendations based on market analysis to support business growth.
6. Reporting and Documentation
- Prepare and present regular reports on account status, sales forecasts, and performance metrics.
- Maintain accurate records of all account-related activities and communications in CRM systems.