รายละเอียดงานResponsibility
•Manage the casual, quick serve and fine dining restaurants, including hiring, training, scheduling, coaching and counseling, auditing/inspecting work to ensure standards are met, promoting teamwork and inclusiveness, scheduling, conducting performance management with staff (reviews, address sub-standard performance).
•Work with management to develop food and beverage programs & promotions enterprise wide. Provide frequent and two-way communication between Corporate and assigned units to ensure a coordinated operational effort.
•Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs.
•Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
•Proven ability to plan and manage operational processes for maximum efficiency and productivity
•Maintain positive guest relations; respond to guest requests and ensure alignment with company standards; investigate and resolve complaints about quality and/or service.
•Review area operations and related reports to identify problems, concerns and opportunities for improvement and implement solutions. Accurately identify and respond to changes in the business environment.
•Meet with assigned restaurant leaders to achieve restaurant and beverage operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; determining system improvements and implementing change.
•Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
•Manage all assigned restaurant operating expenses and budgets to ensure profitability and efficiency.
•Apply government/tribal health regulations and ensure all.