รายละเอียดงาน•Provide application and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts
•Respond to users’ concerns via telephone, e-mail, remote or video conference promptly and efficiently.
•Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info
•Maintain reasonable discipline and decorum in the Help Desk area
•Perform other functions or projects, which may be assigned by upper level.