รายละเอียดงานJob Overview: We are seeking a highly skilled and motivated CRM and Customer Insights The successful candidate will be responsible for managing our Customer Relationship Management (CRM) system, analyzing customer data to gain valuable insights, fostering a vibrant customer community, driving our SEO strategy, and overseeing key marketing activities to enhance customer engagement and brand visibility.
Key Responsibilities:
1. Customer Analytics:
○ Analyze customer data to identify trends, behaviors, and preferences.
○ Generate actionable insights to inform marketing strategies and business decisions.
○ Create and maintain dashboards and reports to track key performance indicators (KPIs).
2. CRM Management:
○ In charge of the implementation, maintenance, and optimization of the CRM system.
○ Develop and execute CRM strategies to improve customer engagement and retention.
○ Collaborate with sales and marketing teams to segment audiences and personalize communications.
3. Customer Community:
○ Build and nurture an online and offline customer community.
○ Develop and implement strategies to engage with customers and foster loyalty.
○ Organize community events, both virtual and physical, to enhance customer interaction.
4. SEO Strategy:
○ Develop and implement an effective SEO strategy to improve organic search rankings.
○ Conduct keyword research and optimize website content for search engines.
○ Monitor and analyze website traffic and user behavior.
5. Marketing Activities:
○ Plan and execute marketing campaigns to promote products and engage customers.
○ Coordinate with creative teams to produce compelling content for various channels.
○ Measure and report on the performance of marketing campaigns, and assess against goals (ROI and KPIs).
What We Offer:
● Competitive salary and benefits package.
● Opportunity to work with a passionate and dedicated team.
● A dynamic and innovative work environment.
● Career growth and development opportunities.