รายละเอียดงานControl and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
Schedule shifts for customer service staffs to ensure appropriate worktime
Control overall operations and make statistic report of service use to submit to relevant functions
Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers