Job description
-Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
-Acquire a thorough understanding of key customer needs and requirements
-Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
-Ensure the correct products and services are delivered to customers in a timely manner
-Serve as the link of communication between key customers and internal teams
-Resolve any issues and problems faced by customers and deal with complaints to maintain trust
-Play an main part in generating new sales that will turn into long-lasting relationships
-Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics