รายละเอียดงาน•Ensuring that customer travel requirements and needs are fulfilled.
•Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
•Handling of reservations by using the corresponding reservation system (GDS) or B2B site.
•Issuing & reissuing tickets manually and automated.
•Distributing price quotations and information for customer requirements.
•Handling BSP Link inquiries, e.g., ADM, ACM, Refunds.
•Ensure all cases are solved within the required timeframe following the company’s SOPs
•Enhance team performance.
•Manage working relationships with airlines and escalate any issues as per SOPs.
•Continuously monitor the booking system.
•Take responsibility for own ongoing personal development and growth of expertise.
•Responsible for any tasks assigned by the company.
•Willingness to work on shifts.
คุณสมบัติผู้สมัคร - Bachelor’s degree
- Requires excellent communication skills with business owners and executives.
- Excellent proficiency in English communication, both oral and written.
- Ability to work independently exercising discretion and judgment.
- Minimum 1-2 years in the airline industry with reservations and ticketing system skills (Sabre, Amadeus, Galileo) knowledge, or Minimum 2 years in an Online Travel Agency (BSP Agency).
- Knowledge in Fare & Pricing / Ticketing / Reissuing / Refund.
- A strong understanding of customer service principles.
- Result-oriented, problem solver, analytical skill, and customer-focused
- Service mind
วิธีการสมัคร-Email as stated below
ติดต่อคุณ นันทวรรณ สมหวัง
BANGKOK AIRTOUR 1988 CO LTD
Room A/2 13 Fl. 29/1 Piya Place Langsuan, Soi Langsuan, Ploenchit Rd. Lumpini
แขวงลุมพินี เขตปทุมวัน กรุงเทพมหานคร 10330
สถานที่ปฏิบัติงานแขวงลุมพินี เขตปทุมวัน กรุงเทพมหานคร
วิธีการเดินทางBTS Chidlom Exit: 4
"Piya Place Langsuan"