บริษัท เค.จี. คอร์ปอเรชั่น จำกัด

ดูรายละเอียดบริษัท

19 ก.ย. 67

Resort Manager (THE CHILL เกาะช้าง)

สถานที่ปฏิบัติงาน

อ.เกาะช้าง จ.ตราด

เงินเดือน

ไม่ระบุ

อัตรา

สมัครงาน

บันทึกงานที่สนใจ

พิมพ์

แชร์

รายละเอียดงาน

Operations Management • Ensure exceptional guest satisfaction and maintain the highest service standards. • Develop, implement, and continually refine standard operating procedures (SOPs) across all departments. • Oversee day-to-day operations, ensuring seamless communication between departments including front office, housekeeping, F&B, maintenance, guest services, spa, gardening and back-office. Staff Management • Lead recruitment efforts to build and maintain a strong, cohesive team. • Facilitate training programs across departments to elevate service levels and introduce new offerings. • Foster a positive, growth-oriented work environment with regular performance reviews and development plans. • Allocate staff effectively between the two resorts based on occupancy levels and operational needs. Guest Relations • Proactively manage guest complaints, ensuring prompt resolution and exceeding customer expectations. • Regularly review guest feedback to implement continuous improvements. • Cultivate relationships with guests, in particular repeat guests, and ensure special attention to VIPs. Facilities and Maintenance • Conduct regular facility inspections and coordinate with maintenance departments to ensure facilities are kept in great condition, and ensure high standards of safety, cleanliness, and compliance with regulations. • Oversee maintenance plans and coordinate with the maintenance team for timely repairs and improvements. Marketing and Sales • Develop strategies for increasing non-room revenue, coordinating with relevant departments for smooth execution. • Collaborate with the marketing team to drive occupancy and promotional campaigns. • Support marketing efforts related to social and environmental sustainability and engage with the Provincial Tourism Committee. Event Management • Supervise and manage resort events, working closely with relevant departments to ensure successful execution. Financial Management Reporting Compliance and Safety

คุณสมบัติผู้สมัคร

Minimum 5 years of experience managing luxury resorts, with strong preference for boutique 5-star environments.
Proven track record in team leadership, staff development, and fostering a positive, service-focused culture.
Passionate about guest service with a strong background in guest relations or front office management.
Keen eye for detail, with a proactive approach to ensuring high standards across all operations.
Proactive, problem-solving mindset, with the ability to plan, prioritize, and delegate effectively.
Strong communication, coordination, and organizational skills. Proficient in hotel management systems (e.g., Comanche).
Interest in sustainability and community development, with the desire to actively contribute to social and environmental initiatives.
Multilingual abilities are a plus.