รายละเอียดงาน-Contract 6 months and renewal
-Review and manage all new reservations, cancellations, and modifications on a daily basis
-Monitor and manage OTA (Online Travel Agent) reservations, including daily checks for cancellations and new bookings.
-Ensure that rates for new reservations are correctly updated and reflect current pricing strategies.
-Verify and manage bookings with "hotel collect payments," ensuring that payment details are accurate and up to date.
-Monitor and manage group reservations, negotiate rates, and follow up on group
inquiries to secure bookings.
-Respond to inquiries from external suppliers and guests promptly and professionally.
-Assist in managing the hotel's availability and ensure that information is accurately
communicated to the relevant teams.
-Perform regular checks on reservations systems to ensure accuracy and alignment with OTA portals
-Handle deposits and payments efficiently, ensuring all financial transactions are processed correctly.
-Update STR (Smith Travel Research) reports and other relevant data as required.
-Respond to reports from the accounts department regarding room pickups and cancellations, providing detailed information where necessary
Location: Work from Home
Working day: 5 working days/week
Working time: Based on UK time – Consist of 3 shifts
-8 am. – 4 pm.
-12 pm. – 9 pm.
-Or etc.(Roster would be determined by the Manager)