รายละเอียดงานIT Specialist (Supervisor Level)
Responsibilities:
- Serving as the first point of contact for computers, devices ex. printer etc. including to system and network.
- Ability to installation, configuration, maintenance of IT equipment, VPN, Antivirus, CCTV, printers, mobile devices, desktops, laptops, etc.
- Manage all the workstation for fully equipped and well connected to system and network all times.
- Performing troubleshooting through diagnostic techniques and relevant questions.
- Determining the best solution based on the issue and details provided by customers.
- Identify and suggest possible improvements on procedures.
Requirements :
- Bachelor's degree in computer science, IT or relevant field Proven 5-7 experience of help desk technician or other IT customer support role
- Experience in full loop IT application and SAP B1 implementation and support are advantage
- Good English communication skills, and Customer-oriented.
Problem-solving aptitude with "Can Do" attitude.