รายละเอียดงาน- monitor work to be following the contract.
- Answer calls to give advice and solve basic computer system problems for users via telephone, Email, and MS Team.
- Perform remote duties on customer machines to resolve computer system problems.
- Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level
After opening the event Customer details and problems must be entered. to record it correctly in the system
Follow up on solving problems for users from the beginning until the end of the process.