รายละเอียดงาน- Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
- Provide accurate information about products, services, and promotions to customers.
- Resolve customer issues, including order tracking, complaints, and service requests, ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of customer interactions in the company’s CRM system.
- Follow company policies and procedures to ensure compliance with service standards.
- Assist with translations or language support for other teams as needed.
- Continuously seek ways to improve customer service processes and enhance the customer experience.