รายละเอียดงาน- Design the Customer Support channels to cover all type of Axons’s customers
- Implement software or improve the AXHD to delivery the best service qulaity to Axons customer
- Coorpoerate with internal support /Implement team to maintain the best tracking and resolution of customer incident/request
- Coordinate with Problem manager to escalating queries and concerned of problem tickets, help DM to find the root cause of the ticket and prevent the same problems to happened again.
- Passing customer feedback/complains onto the product or sales team to improve the organisation’s offerings (R&D). - Troubleshooting common issues with products or services
- Maintaining a database of customer information
- Assisting customers with registration or account creation
- Checking product or service availability
- Survey and analysis Customer satisfaction
คุณสมบัติผู้สมัคร - Bachelor’s Degree
- Minimum 5 years experience as Customer service or Technical support Manager
- Experience in roll out Customer service platform / Call center are welcome
- Good command of English Language (communicate with oversea suppliers, email, document tasks)
- Data Analytics skill is needed
- Strong MS office especially Excel is needed
- Open minded and be ready to do assigned task
- Coordinating skills and able to prioritize tasks
ติดต่อK.SIRIMAS
AXONS
313 อาคาร ซี.พี. ทาวเวอร์ ชั้น 16 ถนนสีลม
แขวงสีลม เขตบางรัก กรุงเทพมหานคร 10500
สถานที่ปฏิบัติงานแขวงสีลม เขตบางรัก กรุงเทพมหานคร