รายละเอียดงาน-Lead and mentor a team.
-Foster a collaborative and productive work environment.
-Provide support and resolution on 2st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.
-Logging of service desk calls and documentation of all user requests and problem resolution in problem Ticket system.
-Trouble shooting PC hardware, notebook, printer/print server, MS Win 2K/ XP/ Vista, Internet browser, standard Microsoft software, Outlook client and other in-house application problems
-Issuing of inventory tags and manage the IT database for inventory management for IT related equipment.
-Provides technical assistance to users on basic desktop request as and when required.
-Work & Coordinate with L2/L3 Central support team to render support on Server, Network related issues and matters.
-Able to write & communicate in English.
-In addition, we also spoke about reducing the one-time sourcing fee in view that we will also pay monthly admin fees for the new staff.