รายละเอียดงาน1) Management
•Provides direction and coordination for all areas of dealership operation.
•Establishes and communicates operating policies and procedures for dealership.
•Balances the demands of employees, suppliers, customers, owners, and community.
•Ensures departments maintain budgeted revenue and expense objectives.
•Maintains records, controls and requests reports from subordinates to evaluate dealership performance.
•Holds department managers accountable for established monthly and annual objectives and financial goals.
•Approves all major departmental expenditures.
•In collaboration with the Dealer Principal, makes recommendations/changes to the operating plan and related budgets.
2) Customer Service
•Greets customers in a courteous and friendly manner.
•Handles customer complaints reasonably, showing empathy and a positive attitude.
3) Supervisory Responsibilities
•Sets policies, procedures and processes for dealership.
•Coaches, counsels and evaluates direct reports.
•Manages recruitment, interviewing, hiring and termination of staff.
•Delegates responsibility to managers as needed.