รายละเอียดงาน- Serve as the primary point of contact for clients regarding technical inquiries.
- Collaborate with clients to understand their needs and provide appropriate solutions.
- Be available for customer service calls.
- Conduct on-site inspections and troubleshoot issues in collaboration with the team (including on-call, remote service, onsite service, or second-line support with engineers).
- Work closely with other engineering teams to resolve complex issues.
- Perform regular maintenance to ensure optimal operation of equipment.
- Maintain accurate records of service activities, including installation, maintenance, and repairs.
- Prepare detailed reports for management on service performance and customer feedback (case tracking).
- Adhere to safety standards and protocols in all service activities.
Ensure compliance with company policies and industry regulations.