รายละเอียดงานKey Responsibilities :
1. System Maintenance and Support
- Monitor, maintain, and update Oracle NetSuite ERP configurations.
- Provide day-to-day support for system users, troubleshooting issues, resolving errors, and answering user queries.
- Conduct regular system health checks and performance analyses to ensure efficiency.
2. User Training and Documentation
- Develop and deliver training sessions for ERP users to ensure effective system utilization.
- Create and maintain user documentation, including SOPs, training manuals, and user guides.
3. Business Process Optimization
- Work with department stakeholders (sales, inventory, finance, etc.) to identify areas for system improvements and automation.
- Analyze existing workflows to optimize business processes, using NetSuite features to streamline operations and improve productivity.
4. Customization and Integration
- Assist in configuring and customizing Oracle NetSuite to fit specific automotive industry requirements.
- Collaborate with IT and external vendors on integrations between NetSuite and other applications, including CRM, DMS, and inventory management systems.
5. Data Management and Reporting
- Ensure data accuracy, integrity, and security within the ERP system.
- Develop custom reports and dashboards based on key performance indicators (KPIs) to provide valuable insights to business leaders.
6. Compliance and Best Practices
- Ensure ERP operations comply with industry standards and company policies, including data privacy and security protocols.
- Stay up-to-date with Oracle NetSuite’s latest updates, ensuring best practices are followed.