รายละเอียดงาน- Supervise the team and coordinate with Admin, Assistants, and Clients to ensure smooth operations.
- Monitor team performance and efficiency, set team goals and KPIs to achieve service excellence.
- Plan and organize the team’s workflow to maximize productivity and efficiency.
- Manage attendance, leave requests, tardiness, and create work schedules for the team.
- Learn and oversee the chat response process across online platforms, ensuring accurate information and guidance are provided to customers.
- Analyze and resolve internal team issues and external factors, collaborate with QA, and conduct training sessions to enhance employee performance.
- Ensure high customer satisfaction by providing quality service and following up on customer needs and concerns.
- Prepare reports and presentations, and handle other assigned tasks as required.