รายละเอียดงาน1. Vehicle troubleshooting
- Analyze and solve new energy vehicle failures based on customer feedback and vehicle conditions. It is necessary to accurately determine the cause of the failure,and use professional knowledge and skills to repair and replace parts; assist the spare parts guarantee department to return faulty parts (old parts). "
"2. Provide customer technical support and technical training
- Answer and provide suggestions for questions raised by customers to ensure that customers have a clear understanding of vehicle performance and operation, and let customers know the correct use methods to ensure safety and efficiency. "
"3. Perform preventive maintenance
- Responsible for formulating and implementing preventive maintenance plans, or regularly inspecting and maintaining vehicles through the company's back-end system and big data warnings to reduce potential failures and increase vehicle life, and take corresponding measures based on the inspection results. "
"4. Claims and CRM
- Handle the claim expenses generated by customers within the scope of responsibility, enter and close the CRM, and communicate with the customer quality department to intervene. "
"5. Manage spare parts and tools
- Need to manage and maintain the inventory of required spare parts and tools, ensure sufficient spare parts supply in a timely manner to facilitate maintenance of customer needs, need to check the status of tools and software to ensure their normal operation. "