รายละเอียดงานKey Responsibilities:
•Store Operations Management:
•Oversee daily store operations to ensure smooth functioning.
•Ensure adherence to company policies, procedures, and safety standards.
•Monitor and manage store inventory levels; order stock as needed.
•Maintain the visual appearance of the store, ensuring product displays are attractive and well-organized.
•Sales & Customer Service:
•Achieve and exceed store sales targets and KPIs.
•Implement customer service strategies to maximize customer satisfaction and loyalty.
•Address customer concerns or complaints promptly and professionally.
•Build and maintain strong customer relationships to drive repeat business.
•Team Leadership:
•Lead, train, and motivate a team of sales associates to achieve sales and performance goals.
•Conduct regular performance reviews and provide constructive feedback.
•Schedule and manage staff shifts to ensure proper coverage at all times.
•Foster a positive, inclusive, and productive store environment.
•Financial & Administrative Management:
•Oversee cash handling, register operations, and end-of-day reconciliation.
•Monitor and manage the store budget, ensuring efficient use of resources.
•Prepare and analyze sales reports to identify trends and opportunities.
•Manage store expenses and optimize profitability.
•Inventory Control:
•Conduct regular stock checks to ensure accurate inventory levels.
•Implement loss prevention strategies to minimize shrinkage.
•Oversee stock rotation, ensuring product freshness and availability.
•Marketing & Promotions:
•Collaborate with the marketing team to execute in-store promotions and events.
•Ensure that promotional materials are displayed correctly and attractively.