รายละเอียดงานJob Summary:
The Sales Support Officer (Chinese-speaking) will provide sales and administrative support to enhance communication with Chinese-speaking customers within the PCB manufacturing sector. This role involves handling sales orders, customer inquiries, and coordinating closely with internal departments to ensure a seamless supply chain and superior customer service.
Duties and Responsibilities:
• Customer Communication: Act as the main point of contact for Chinese-speaking customers, managing inquiries, and supporting discussions around product demand and planning.
• Sales Order Processing: Verify and process customer orders, ensuring accurate entry in the ERP system, and coordinate with the warehouse for timely delivery.
• Market Expansion Support: Assist in developing relationships with senior-level decision-makers at Chinese PCB companies to expand high-margin product offerings.
• Coordination with Internal Teams: Work with logistics, purchasing, and planning teams to meet customer requirements and ensure smooth order fulfillment.
• Telemarketing: Conduct follow-up calls with existing and potential Chinese-speaking customers, answering questions and offering product information.
• Administrative Support: Assist the Electronics team with documentation, reporting, and other administrative tasks as needed.
• Maximizes customers’ satisfaction by taking immediate action or prevent/reduce complaints, and handle products/price related questions and pass on the Asst. CS Manager or concerned BU.
• Ensures up-to-date of customer list. Drives the annual update of Brenntag list of customers in cooperation with Head of Sales
• Coordinates with Planning & Purchasing and International Logistics Team to monitor that all arrival shipments and meet customers’ requirements.
ติดต่อฝ่ายทรัพยากรมนุษย์
Brenntag Ingredients (Thailand) Public Company Limited
1168/98-100 Lumpini Tower, 35th Floor, Rama IV Road
แขวงทุ่งมหาเมฆ เขตสาทร กรุงเทพมหานคร 10120