รายละเอียดงาน-Coordinate with supplier to manage booking / Pick up cargo of shipment inbound & outbound flow
-Handle bookings, trucking arrangements, cargo receiving record, recording & resolving freight and customer complaint and corresponding with overseas offices and customer
-Coordinate with warehouse service provider to arrange slots for ocean export loading
-Checking, following up & keeping monitoring import & export process with operations team and update to customer closely
-Support customer’s requirement and provide appropriate service to meet customer expectations
-Manage, response and support to customer, in terms of shipment requests or any issues
-Coordinate with a customs brokerage, an ocean operation and a transportation team to arrange booking instructions and picking up/delivery of goods and send all necessary confirmation to customers
-Coordinate with customer and operations team in case of problems or clarification needs (i.e. time of container stuffing, time of picked up cargo, time of planed load, goods declaration)
-Administative any customer complaints or feedback, then record it and escalate information to superior for advice and resolution for corrective action/preventive action if necessary
-Build and maintain a strong relationship with warehouse and transport service providers to ensure shipment delivery in/out is processed on time with high service level
-Do the report both of company & customer by completed detail or as per customer requirement
-Operating under the quality management system (ISO) and occupational health and safety management system (OHSAS) and CEVA HSSE Standard and Distribution Quality Management (DQM) correctly.
-Responsible for product and service quality, implement. Distribution quality management (DQM) standard acts as customer contract for quality related matter
-Deliver other duties and tasks as assigned