รายละเอียดงาน1.Help Desk and Technical Support
Manage help desk requests and provide prompt first-level support for software and hardware issues.
Ensure timely and effective resolution of technical problems to minimize user downtime.
Document and maintain a record of issues, solutions, and procedures for future reference, creating user-friendly guides and FAQs.
2.User Assistance and Training
Assist users with the installation, configuration, and troubleshooting of software and applications.
Deliver training sessions and resources for users on newly implemented software, tools, or system updates.
3.Systems and Software Maintenance
Regularly update systems, software, and applications to ensure smooth functionality and security.
Manage software and application licenses, renewals, and compliance, ensuring legal usage and resource availability.
4.Asset and Inventory Management
Maintain an accurate inventory of software, hardware, and digital assets (including usernames, passwords, and access rights).
Ensure the security and organization of physical and digital IT assets, updating stock as necessary for operational needs.
5.Cross-Departmental Collaboration and Solution Development
Work closely with other departments to understand their technical needs, offering proactive support and recommending suitable tools and solutions to improve workflows.
6.Research and Recommendation
Research emerging software and tools to optimize business processes and support scalability, recommending cost-effective solutions aligned with company goals.
วิธีการเดินทาง17(4-3) , 20 , 85 , 138 ,195