รายละเอียดงาน1. Monitor various company communication channels especially social media and respond appropriately in a timely manner.
2. Gather feedback from all parties (Passenger, Driver, Merchant, etc.), observe front-line issues such as booking
cancellation reasons, etc. and report promptly to supervisor
3. Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
4. Perform on Marketing roles e.g. Moment Marketing and new opportunity to create awareness and brand love.
5. Deliver exceptional Social Experience to our passengers, peers & drivers.
6. Complete documentation for each social media interaction.
7. Stay up to date with Grab promos, incentives, policies and procedures.
8. Resolve product or service problems by clarifying the user’s complaint; empathizing with the user, determining the cause of the problem; selecting and explaining the best solution to solve the problem; coordinate with various departments for resolution; escalating using escalation procedures if needed and following up to ensure
resolution
work day: 5 days/week
Roster is
- 8am – 5pm
- 1pm – 10pm
- 11pm - 8am