รายละเอียดงาน- Lead and drive customer service team
- Strategic planning, managing KPI and drive team performance and development plan
- Analyze root cause and develop the action plan.
- Manage, train and coach teams and ensure that their performance met established monitoring standards
- Ensure smooth running of daily processes to meet service level agreement
- Prepares team performance reports by collecting, analyzing, and summarizing data and trends
- Coordinate with other related teams