รายละเอียดงาน1. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Manage daily operations, including opening and closing procedures
2. Oversee staff scheduling, training, and performance evaluations.
3. Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Including the use of budgets to understand financial objectives.
Handle customer complaints and feedback professionally. - Train and mentor staff on international customer service standards. - Develop and implement strategies to attract foreign and local clientele.
Monitor inventory levels and place orders as needed.
Generate reports on sales, labor, and inventory for higher management.
4. Supervises and manages employees. Understands employee positions well enough to perform duties in employees' absence.
5. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
6. To provide the day-to-day F&B operations and ensure that the special events/promotions are well organized.