รายละเอียดงานResponsibilities:
- Support business during requirements gathering to understand their needs and provide guidance as needed, to perform functional and technical analysis of the requirements and propose appropriate design/technical solution.
- Manage project plans and the day-to-day project activities such as scope, conflicting priorities, issue escalations, status reporting, and meeting facilitations and coordinate with other business implementation across the client’s team.
- Analyze change requests to identify the appropriate action and deliver to the customer including, raising a change control, making configuration changes, coordinating development / security / basis input, testing, documentation updates and deployment to production
- Determine root cause for problems, update the progress of change to the customer, and coordinate with other functional experts if other modules are impacted.
- Supporting the transition of new projects into application support.
- Improve delivery of second line services by proactively identifying and preventing repeated incidents through training, help documents, routine tasks etc. ensure that the user documentation and operation procedures are up to date.