รายละเอียดงานCustomer Support:
Respond to customer inquiries and provide support through various channels such as phone, email, or live chat.
Assist customers in resolving issues and provide helpful recommendations.
Handle Complaints and Issues:
Receive and address customer complaints or concerns.
Follow up to ensure problems are resolved promptly and effectively.
Manage Customer Information:
Accurately document customer interactions and issues in the system.
Update customer records to ensure information is up-to-date.
Collaborate with Other Teams:
Work closely with other departments, such as technical support, accounting, or sales, to resolve customer issues.
Enhance Customer Service Processes:
Suggest improvements to processes or services to boost customer satisfaction.
Propose innovative solutions to enhance the customer experience.
Reporting and Analysis:
Prepare reports on common issues or customer feedback.
Analyze trends to identify and prevent potential problems.