รายละเอียดงาน- Deliver first-line support for hardware, software, networking, and IT-related issues, ensuring prompt problem resolution.
- Facilitate the setup and functionality of IT equipment for projects, ensuring compliance with technological requirements.
- Communicate regularly with software developers and hardware vendors, both locally and internationally, regarding installations, support, maintenance, and training needs.
- Rapidly familiarize yourself with new software systems through technical documentation to support efficient implementation and troubleshooting.
- Organize and oversee training sessions for clients, either directly or in collaboration with software developers.
- Address and resolve technical challenges that arise during the implementation or operation of software solutions, collaborating with vendor developers when needed.
- Develop and maintain comprehensive project documentation, including implementation plans, training materials, and user support guides.
- Coordinate with internal teams to ensure effective communication and workflow.
- Act as a liaison between IT outsourcing partners and other departments, working under the guidance of project managers and stakeholders to achieve project objectives.
- Ensure the successful execution of assigned duties and responsibilities.
- Be available for regular travel to provide on-site training services, as well as to support users at various locations