รายละเอียดงาน• Coordinate with team to control the “Services Level Agreement” in order to deliver the excellent services to customer.
• Responsibility to the demand of customer by job development, management and utilize of resource effectively.
• To be the customers’ contact point to coordinate mainly with customer and the concerned operation, the 3rd party, and internal sections such as DTC, Premiere Partner, Outsource Company, 3rd Party, SA Team, Purchasing Section, and Vendor to provide the services and achieve for customer’s requirement.
• Make customers’ relation to maintain the existing job volume and build up the growth on accounts.
• Handling MACD form as customer request (Move / Add / Change / Dispose)
• Operational planning and execution.
• Change / Problem / Escalation execution.
• Regular customer review to survey customers’ satisfaction and listen the voice of customers.
• Find out and clarify the issue & countermeasures to solve customer’s problem.
• Monitor stock of material and manage the order volume for customer’s job.
• Monitor and verify billing summary before conducting original invoice to submit customers.
• Do and report for the job assigned.
• Work and cooperate with regional/global team to be able to comply with standard procedure and policy.