รายละเอียดงาน- To ensure teams respond to customer requests on time, identifying and solving issues, complaints or disputes in a professional manner.
- To ensure teams manage and process received orders in the system, handing them over to the warehouse operations team for completion.
- To ensure teams communicate with customers regarding order status or when issues arise.
- To ensure teams prepare and sort documents such as cycle count reports, invoices then identify and interpret data for system entry.
- To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring and following up any discrepancies in original tax invoices; escalating as necessary.
- To identify and implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, and customer satisfaction).
- To ensure compliance with all customer contractual obligations on the part of the company.