รายละเอียดงาน- Drive continuous improvement in operational efficiency and effectiveness.
- Identify and implement best practices to streamline processes and reduce costs.
- Ensure adherence to quality standards and regulatory compliance.
- Directly supervise and mentor the Concierge, Customer Experience, and Owner
- Monitor team performance, identify areas for improvement, and implement necessary changes to optimize efficiency.
- Ensure compliance with relevant regulations, standards, and policies.
- Develop and implement operational metrics and KPIs to track performance and measure success.
- Develop and execute operational strategies that align with the company's overall business objectives.
- Conduct market analysis and industry research to identify emerging trends and opportunities.
- Proactively anticipate and address potential challenges and risks.
- Analyze existing operational processes and identify opportunities for streamlining and automation.
- Develop and implement new processes and procedures to support the company's growth and scale.
- Collaborate with cross-functional teams to ensure smooth integration of new systems and technologies.
- Coordinate and oversee special projects, initiatives, and new product launches.
- Develop project plans, timelines, and resource allocations.
- Collaborate with the Customer Experience team to ensure high levels of customer satisfaction.
- Develop and implement strategies to improve customer service and retention.
- Respond to customer complaints and inquiries in a timely and professional manner.
- Build and maintain strong relationships with internal and external stakeholders, including owners, tenants, contractors, and vendors.
- Effectively communicate project updates, progress, and challenges.