รายละเอียดงานResponsibilities:
1.Requirements Gathering: Collaborate with stakeholders to gather and document business requirements through interviews, workshops, and surveys.
2.Process Analysis and Improvement: Analyze business processes, identify inefficiencies, and propose improvements, focusing on long-term impact.
3.Data Analysis: Analyze data to identify trends and insights, supporting business decisions aligned with strategy and customer satisfaction.
4.Solution Design and Implementation: Work with IT teams to design solutions, ensuring alignment with business goals. Conduct user testing, training, and ensure value delivery.
5.Project Management: Manage project activities, plans, timelines, and budgets. Ensure timely delivery within scope and budget while reporting progress.
6.Stakeholder Communication: Serve as the liaison between business and technical teams. Ensure clear communication and empathy to address stakeholder concerns.
7.Compliance and Risk Management: Ensure solutions comply with regulations, proactively identifying and managing risks.
Preferred Qualifications:
Certifications:
- Certified Business Analysis Professional (CBAP) or equivalent.
- Project Management Professional (PMP) or equivalent.
Technical Skills:
- Familiarity with insurance software systems and tools.
- Experience with data visualization tools like Tableau or Power BI.