รายละเอียดงานLead, participate and support projects and initiatives including transforming existing communication channels.
re-engineering and process improvement opportunities.
Exceptional thought leadership, growth mindset and analytics skill to create strategic direction for guidelines/ policies.
Clear and strong governance with agile mindset whilst compliance of SOPs, company and regulatory
Leading regular operational performance review meetings with business to feedback on
performance and discuss continuous improvement opportunities.
คุณสมบัติผู้สมัคร - Minimum six (6) years of work experience in contact center industry, eCommerce will be added advantage.
- Minimum three (3) years of managerial experience in customer operations environment (incl. team building and mentoring), experience with outsourced team is a plus.
- Tech-savvy - good understanding of how systems work, and information exchange and structure
- Track record of collaborations and get result cross-team in a complex working environment.
- Demonstrated success adjusting operations to business changes.
- Able to balance operational optimization needs and long-term strategic thinking.
- Strong analytical skills with excellent writen and verbal communication skills in English are required for this position
- Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and organization.
- Able to deliver under pressure, entrepreneurial and results driven.
- Strong Microsoft Office skills (Excel and PPT)
- Native and English C1 Language
วิธีการสมัคร- สมัครทาง Email
- สมัครผ่าน JobThai
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แขวงบางชัน เขตคลองสามวา กรุงเทพมหานคร 10510
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