รายละเอียดงาน- Oversee and manage daily activities within export cargo operations such as FCL, LCL, the buyer consolidation business and air shipment, ensuring smooth operations and adherence to company standards.
- Collaborate and coordinate effectively with shipper, carriers, overseas teams, and overseas buyers to align processes, resolve issues, and maintain consistent service quality.
- Manage and monitor the team to perform the tasks,
- Timely update shipment status to meet customer's SOP&KIPs, ensuring smooth operation.
- Reduce any possibility that can cause operation failure in the team.
- Navigate and handle challenging situations and environments with efficiency, ensuring minimal disruption to operations.
- Utilize specialized software tools, including pivot tables, to analyze data, generate reports, and support decision-making processes.
- Embrace and manage hybrid working models, including balancing remote work and in-office responsibilities to maintain productivity and team cohesion.
- Support, report & leading the team, providing guidance, and mentoring junior staff members to enhance performance.